{"id":11,"date":"2024-05-27T18:00:18","date_gmt":"2024-05-27T18:00:18","guid":{"rendered":"https:\/\/concentric-watch.com\/?page_id=11"},"modified":"2025-11-25T17:17:35","modified_gmt":"2025-11-25T17:17:35","slug":"refund_returns","status":"publish","type":"page","link":"https:\/\/concentric-watch.com\/fr\/concentric-watches-main\/refund_returns\/","title":{"rendered":"Terms of Service"},"content":{"rendered":"<div data-elementor-type=\"wp-page\" data-elementor-id=\"11\" class=\"elementor elementor-11\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-31a6d5fe e-flex e-con-boxed e-con e-parent\" data-id=\"31a6d5fe\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-fcee7cd elementor-widget elementor-widget-spacer\" data-id=\"fcee7cd\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-0460f49 elementor-widget elementor-widget-heading\" data-id=\"0460f49\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">T&amp;C  CONCENTRIC-WATCH <\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-299b5197 elementor-widget elementor-widget-text-editor\" data-id=\"299b5197\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<h1 data-start=\"262\" data-end=\"292\">\u00a0<\/h1>\n<h1 data-start=\"262\" data-end=\"292\"><strong data-start=\"264\" data-end=\"292\">Returns &amp; Refunds Policy<\/strong><\/h1>\n<p data-start=\"294\" data-end=\"518\">Thank you for shopping with us. We want you to enjoy your purchase and feel confident when ordering.<br data-start=\"394\" data-end=\"397\" \/>If you ever need help with a return, refund, or warranty matter, this page explains everything in a clear and simple way.<\/p>\n<hr data-start=\"520\" data-end=\"523\" \/>\n<h2 data-start=\"525\" data-end=\"562\"><strong data-start=\"528\" data-end=\"562\">1. When You Can Return an Item<\/strong><\/h2>\n<p data-start=\"564\" data-end=\"592\">You may request a return <strong>within 20 days<\/strong> after receipt if:<\/p>\n<ul data-start=\"594\" data-end=\"877\">\n<li data-start=\"594\" data-end=\"663\">\n<p data-start=\"596\" data-end=\"663\">You received a <strong data-start=\"611\" data-end=\"624\">defective<\/strong>, <strong data-start=\"626\" data-end=\"637\">damaged<\/strong>, or <strong data-start=\"642\" data-end=\"655\">incorrect<\/strong> item.<\/p>\n<\/li>\n<li data-start=\"664\" data-end=\"725\">\n<p data-start=\"666\" data-end=\"725\">For <strong>other reasons<\/strong>, for example, when a gift is not liked, or you had different expectations that you can explain.<\/p>\n<\/li>\n<li data-start=\"726\" data-end=\"877\">\n<p data-start=\"728\" data-end=\"877\">The item is kept in the <strong data-start=\"752\" data-end=\"786\">same condition you received it<\/strong>, including original packaging, protective films, accessories, manuals, and warranty cards.<\/p>\n<\/li>\n<\/ul>\n<p data-start=\"879\" data-end=\"1045\">Please no \u201cchange-of-mind\u201d returns .. Check if you really want such unique timepiece, before you place an order.<\/p>\n<hr data-start=\"1047\" data-end=\"1050\" \/>\n<h2 data-start=\"1052\" data-end=\"1095\"><strong data-start=\"1055\" data-end=\"1095\">2. How to Request a Return or Refund<\/strong><\/h2>\n<ol data-start=\"1097\" data-end=\"1532\">\n<li data-start=\"1097\" data-end=\"1229\">\n<p data-start=\"1100\" data-end=\"1229\"><strong data-start=\"1100\" data-end=\"1114\">Contact us<\/strong> via email<br data-start=\"1153\" data-end=\"1156\" \/>Please include your order number and a short description of the issue.<\/p>\n<\/li>\n<li data-start=\"1231\" data-end=\"1334\">\n<p data-start=\"1234\" data-end=\"1334\">We will review your request and let you know whether the item qualifies for a return or exchange. <br \/>Replacements only for bands or boxes, as CONCENTRIC Watches are unique.<br \/><br \/><\/p>\n<\/li>\n<li data-start=\"1336\" data-end=\"1435\">\n<p data-start=\"1339\" data-end=\"1435\">If approved, we will send you <strong data-start=\"1369\" data-end=\"1392\">return instructions<\/strong>, including how and where to send the item.<\/p>\n<\/li>\n<li data-start=\"1437\" data-end=\"1532\">\n<p data-start=\"1440\" data-end=\"1532\">Once we receive and inspect the returned product, we will process the refund or replacement.<\/p>\n<\/li>\n<\/ol>\n<h3 data-start=\"1534\" data-end=\"1556\"><strong data-start=\"1538\" data-end=\"1556\">Refund methods<\/strong><\/h3>\n<ul data-start=\"1557\" data-end=\"1774\">\n<li data-start=\"1557\" data-end=\"1661\">\n<p data-start=\"1559\" data-end=\"1661\">Refunds are issued either <strong data-start=\"1585\" data-end=\"1619\">to the original payment method<\/strong> or to the <strong data-start=\"1630\" data-end=\"1658\">bank account you specify<\/strong>.<\/p>\n<\/li>\n<li data-start=\"1662\" data-end=\"1774\">\n<p data-start=\"1664\" data-end=\"1774\">We cannot take responsibility for bank accounts that cannot be accessed by the customer at the time of refund.<\/p>\n<\/li>\n<\/ul>\n<hr data-start=\"1776\" data-end=\"1779\" \/>\n<h2 data-start=\"1781\" data-end=\"1819\"><strong data-start=\"1784\" data-end=\"1819\">3. After We Receive Your Return<\/strong><\/h2>\n<ul data-start=\"1821\" data-end=\"2163\">\n<li data-start=\"1821\" data-end=\"1965\">\n<p data-start=\"1823\" data-end=\"1965\">If the item is confirmed to be defective or incorrect, we will <strong data-start=\"1886\" data-end=\"1920\">refund the full purchase price<\/strong> or send a <strong data-start=\"1931\" data-end=\"1946\">replacement (an exchange)<\/strong> \u2014 as you prefer.<\/p>\n<\/li>\n<li data-start=\"1966\" data-end=\"2068\">\n<p data-start=\"1968\" data-end=\"2068\">If a non-faulty return is accepted (at our discretion), <strong data-start=\"2024\" data-end=\"2065\">shipping costs may be at your expense<\/strong>.<\/p>\n<\/li>\n<li data-start=\"2069\" data-end=\"2163\">\n<p data-start=\"2071\" data-end=\"2163\">Items returned damaged due to improper packaging or misuse may not be eligible for a refund.<\/p>\n<\/li>\n<\/ul>\n<hr data-start=\"2165\" data-end=\"2168\" \/>\n<h2 data-start=\"2170\" data-end=\"2206\"><strong data-start=\"2173\" data-end=\"2206\">4. Exceptions &amp; Special Cases<\/strong><\/h2>\n<p data-start=\"2208\" data-end=\"2238\">Some items cannot be returned:<\/p>\n<ul data-start=\"2240\" data-end=\"2367\">\n<li data-start=\"2274\" data-end=\"2296\">\n<p data-start=\"2276\" data-end=\"2296\">Special promotions or sales items (if declared in the offer as non-refundable)<\/p>\n<\/li>\n<li data-start=\"2297\" data-end=\"2333\">\n<p data-start=\"2299\" data-end=\"2333\">Custom-made or engraved products<\/p>\n<\/li>\n<li data-start=\"2334\" data-end=\"2367\">\n<p data-start=\"2336\" data-end=\"2367\">Downloadable digital products<\/p>\n<\/li>\n<\/ul>\n<h3 data-start=\"2369\" data-end=\"2394\"><strong data-start=\"2373\" data-end=\"2392\">Delivery delays<\/strong><\/h3>\n<p data-start=\"2395\" data-end=\"2610\">If we cannot deliver your order within <strong data-start=\"2434\" data-end=\"2454\">30 calendar days<\/strong> of the agreed timeframe, you may cancel the order at no cost.<br data-start=\"2516\" data-end=\"2519\" \/>We will refund any payments made (without interest), and no further claims can be accepted.<\/p>\n<hr data-start=\"2612\" data-end=\"2615\" \/>\n<h2 data-start=\"2617\" data-end=\"2650\"><strong data-start=\"2620\" data-end=\"2650\">5. Warranty &amp; Legal Rights<\/strong><\/h2>\n<ul data-start=\"2652\" data-end=\"2982\">\n<li data-start=\"2652\" data-end=\"2754\">\n<p data-start=\"2654\" data-end=\"2754\">All new products are covered by a <strong data-start=\"2688\" data-end=\"2715\">two-year legal warranty<\/strong> for defects, according to Swiss law.<\/p>\n<\/li>\n<li data-start=\"2755\" data-end=\"2871\">\n<p data-start=\"2757\" data-end=\"2871\">This policy does not limit your legal rights \u2014 it simply describes our process for handling returns and refunds.<\/p>\n<\/li>\n<li data-start=\"2872\" data-end=\"2982\">\n<p data-start=\"2874\" data-end=\"2982\">A general \u201ccooling-off period\u201d does not apply by default to Swiss online purchases unless explicitly stated.<\/p>\n<\/li>\n<\/ul>\n<hr data-start=\"2984\" data-end=\"2987\" \/>\n<h3 data-start=\"2989\" data-end=\"3009\"><strong data-start=\"2992\" data-end=\"3009\">6. Contact Us<\/strong><\/h3>\n<p data-start=\"3011\" data-end=\"3106\">If you have any questions about returns, refunds, or your order in general, we\u2019re here to help.<\/p>\n<p data-start=\"3108\" data-end=\"3179\"><strong data-start=\"3108\" data-end=\"3118\">Email:<\/strong> <em data-start=\"3119\" data-end=\"3139\">info @ uhrenvertrieb.ch<\/em><br data-start=\"3139\" data-end=\"3142\" \/><strong data-start=\"3142\" data-end=\"3159\">Contact Address \/ Phone: <a href=\"https:\/\/concentric-watch.com\/fr\/contact\/\"><em data-start=\"3160\" data-end=\"3179\">Contact<\/em><\/a><\/strong><\/p>\n<p data-start=\"3181\" data-end=\"3222\">We aim to respond as quickly as possible.<\/p>\n<hr data-start=\"3224\" data-end=\"3227\" \/>\n<h3 data-start=\"3229\" data-end=\"3245\"><strong data-start=\"3232\" data-end=\"3245\">Thank You<\/strong><\/h3>\n<p data-start=\"3247\" data-end=\"3353\">We appreciate your trust in our brand and aim to make every experience smooth, transparent, and enjoyable.<\/p>\n<p><!-- \/wp:paragraph --><!-- wp:paragraph --><\/p>\n<p>Returns with original invoice, warranty card, and supplied accessories:<\/p>\n<p><!-- \/wp:paragraph --><!-- wp:paragraph --><\/p>\n<p><strong>MONTRE CONCENTRIQUE<\/strong> is entitled to have the delivered goods entered in the retention of title register in accordance with\u00a0 Article 715 of the Swiss Civil Code.<\/p>\n<p><!-- \/wp:paragraph --><!-- wp:paragraph --><\/p>\n<p>Personal data is primarily used for the contractual and legal processing and fulfilment of the services offered. In addition, CONCENTRIC WATCH utilises the data to design needs-based offers and articles, as well as to maintain strong customer relationships.<\/p>\n<p><!-- \/wp:paragraph --><!-- wp:paragraph --><\/p>\n<p>The data may be used for marketing purposes for a maximum of 24 months. The customer can opt out of the processing of their data for marketing purposes at any time. A corresponding notification can be sent in writing to the following address, stating the customer number: subwave Internet &#8211; a100, Gellertstrasse 55, 4052 Basel.<\/p>\n<p><!-- \/wp:paragraph --><!-- wp:paragraph {\"fontSize\":\"small\"} --><!-- \/wp:paragraph --><!-- wp:paragraph --><!-- \/wp:paragraph --><!-- wp:paragraph --><!-- \/wp:paragraph --><!-- wp:paragraph --><!-- \/wp:paragraph --><!-- wp:paragraph --><!-- \/wp:paragraph --><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"<p>T&amp;C CONCENTRIC-WATCH \u00a0 Returns &amp; Refunds Policy Thank you for shopping with us. We want you to enjoy your purchase and feel confident when ordering.If you ever need help with a return, refund, or warranty matter, this page explains everything in a clear and simple way. 1. When You Can Return an Item You may &hellip;<\/p>","protected":false},"author":1,"featured_media":0,"parent":7,"menu_order":1,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_angie_page":false,"footnotes":""},"class_list":["post-11","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.8 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Terms of Service - Concentric Watches - Each Unique<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/concentric-watch.com\/fr\/concentric-watches-main\/refund_returns\/\" \/>\n<meta property=\"og:locale\" content=\"fr_FR\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Terms of Service - Concentric Watches - Each Unique\" \/>\n<meta property=\"og:description\" content=\"T&amp;C CONCENTRIC-WATCH \u00a0 Returns &amp; Refunds Policy Thank you for shopping with us. 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