{"id":4469,"date":"2026-05-18T20:54:06","date_gmt":"2026-05-18T20:54:06","guid":{"rendered":"https:\/\/concentric-watch.com\/v8-faq\/"},"modified":"2026-06-10T23:12:17","modified_gmt":"2026-06-10T23:12:17","slug":"faq","status":"publish","type":"page","link":"https:\/\/concentric-watch.com\/de\/faq\/","title":{"rendered":"FAQ"},"content":{"rendered":"<style id=\"cw-faq\">.cw-v8{--red:#B83434;--blue:#1E468A;--green:#1E6A46;--grey:#585858;--ink:#111;--ink-2:#444;--ink-3:#888;--bg:#fff;--rule:#E8E8E8;font-family:'Helvetica Neue',Helvetica,Arial,sans-serif;background:#fff;color:var(--ink)}.cw-v8 *,.cw-v8 *::before,.cw-v8 *::after{box-sizing:border-box}.cw-v8 .nav{display:flex;align-items:center;justify-content:space-between;padding:0 64px;height:64px;border-bottom:1px solid var(--rule);background:#fff;position:sticky;top:0;z-index:100}.cw-v8 .nav-logo{display:flex;align-items:center;gap:10px;text-decoration:none;color:var(--ink)}.cw-v8 .nav-logo 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.acc-icon{font-size:20px;color:var(--ink-3);line-height:1;flex-shrink:0;margin-left:16px;transition:transform .2s}\n.cw-v8 .acc-body{font-size:13px;color:var(--ink-2);line-height:1.8;padding:0 0 20px;display:none}\n.cw-v8 .acc-body.open{display:block}\n.cw-v8 .acc-body a{color:var(--ink);text-decoration:underline}\n.cw-v8 .faq-cta{margin-top:56px;padding:40px;background:#F7F7F7;border:1px solid var(--rule);text-align:center}\n.cw-v8 .faq-cta p{font-size:14px;color:var(--ink-2);margin:0 0 20px}\n.cw-v8 .btn-contact{display:inline-block;padding:14px 28px;background:var(--ink);color:#fff;font-size:11px;letter-spacing:2px;text-transform:uppercase;text-decoration:none;transition:background .15s}\n.cw-v8 .btn-contact:hover{background:var(--blue)}\n@media(max-width:768px){.cw-v8 .faq-wrap{padding:40px 20px 80px}.cw-v8 .faq-h1{font-size:30px}}\n<\/style>\n<div class=\"cw-v8\">\n  <div class=\"strip\"><span style=\"background:#8C5454\"><\/span><span style=\"background:#4A5878\"><\/span><span style=\"background:#4A6E5A\"><\/span><span style=\"background:#585858\"><\/span><span style=\"background:#8C5454\"><\/span><span style=\"background:#4A5878\"><\/span><\/div>\n  <nav class=\"nav\">\n    <a href=\"\/de\/\" class=\"nav-logo\"><img decoding=\"async\" src=\"https:\/\/concentric-watch.com\/wp-content\/uploads\/2026\/05\/concentric-logo-actual.jpeg\" alt=\"Konzentrische Uhr\"><span class=\"nav-wordmark\">konzentrische Uhr<\/span><\/a>\n    <div class=\"nav-links\">\n      <a href=\"\/de\/shop\/\">Gesch\u00e4ft<\/a>\n      <a href=\"\/de\/product-category\/automatic-wristwatches-for-men-automatic-wristwatches-for-men\/\">41mm Automatik<\/a>\n      <a href=\"\/de\/product-category\/bunte-quarz-modedamen-uhren\/\">Damen 36mm<\/a>\n      <a href=\"\/de\/product-category\/best-museum-watches-under-500-museum-watches\/\">Museum<\/a>\n      <a href=\"\/de\/product-category\/colorful-nylon-watch-bands-boxes\/\">Zubeh\u00f6r<\/a>\n      <a href=\"\/de\/v8-cart\/\">Warenkorb (0)<\/a>\n    <\/div>\n    <div class=\"nav-lang\"><a href=\"#\" class=\"active\">E<\/a> <a href=\"#\">D<\/a> <a href=\"#\">F<\/a><\/div>\n  <\/nav>\n  <div class=\"breadcrumb\"><a href=\"\/de\/\">Haus<\/a><span>\/<\/span>FAQ<\/div>\n  <div class=\"faq-wrap\">\n    <div class=\"faq-eyebrow\">Frequently asked questions<\/div>\n    <h1 class=\"faq-h1\">FAQ<\/h1>\n    <p class=\"faq-intro\">Everything you need to know about our watches, orders, and delivery. Can&#8217;t find what you&#8217;re looking for? <a href=\"\/de\/contact\/\" style=\"color:var(--ink);text-decoration:underline\">Contact us.<\/a><\/p>\n\n    <div class=\"faq-cat\">\n      <div class=\"faq-cat-title\">The Watches<\/div>\n      <div class=\"acc-item\"><button class=\"acc-trigger\" onclick=\"cwFaq(this)\">What makes each CONCENTRIC dial unique?<span class=\"acc-icon\">+<\/span><\/button><div class=\"acc-body\">Each dial is generated individually using Daniel Schulthess&#8217;s proprietary software \u2014 algorithmic art tools, AI generators, and layer-filter techniques. No two dials are identical. Every watch in the 500-piece run carries a dial that exists only once in the world.<\/div><\/div>\n      <div class=\"acc-item\"><button class=\"acc-trigger\" onclick=\"cwFaq(this)\">Are CONCENTRIC watches Swiss Made?<span class=\"acc-icon\">+<\/span><\/button><div class=\"acc-body\">No. CONCENTRIC-WATCH is <strong>Schweizer Design<\/strong> \u2014 the watches are designed in Basel, Switzerland. They are not &#8220;Swiss Made&#8221; as defined by the Swiss Lex Montres (which requires the movement to be assembled and cased in Switzerland). Our movements are Miyota Automatic (41mm) and Seiko Quartz (36mm Ladies).<\/div><\/div>\n      <div class=\"acc-item\"><button class=\"acc-trigger\" onclick=\"cwFaq(this)\">What movement is inside?<span class=\"acc-icon\">+<\/span><\/button><div class=\"acc-body\">The 41mm Automatic models use a <strong>Miyota 82S5<\/strong> automatic movement (Japanese, 24 jewels, 42-hour power reserve). The Ladies 36mm Quartz models use a <strong>Seiko Quartz<\/strong> movement.<\/div><\/div>\n      <div class=\"acc-item\"><button class=\"acc-trigger\" onclick=\"cwFaq(this)\">How many watches are in the total run?<span class=\"acc-icon\">+<\/span><\/button><div class=\"acc-body\">The complete CONCENTRIC-WATCH collection is limited to <strong>500 pieces<\/strong> across all models. Most individual models are limited to 100\u2013200 pieces. Once sold out, they will not be reissued.<\/div><\/div>\n      <div class=\"acc-item\"><button class=\"acc-trigger\" onclick=\"cwFaq(this)\">Is the watch water resistant?<span class=\"acc-icon\">+<\/span><\/button><div class=\"acc-body\">The watches offer everyday splash resistance (3 ATM \/ 30m). They are not designed for swimming or diving. Avoid submerging the watch in water.<\/div><\/div>\n    <\/div>\n\n    <div class=\"faq-cat\">\n      <div class=\"faq-cat-title\">Orders &amp; Payment<\/div>\n      <div class=\"acc-item\"><button class=\"acc-trigger\" onclick=\"cwFaq(this)\">What payment methods do you accept?<span class=\"acc-icon\">+<\/span><\/button><div class=\"acc-body\">We accept Visa, Mastercard, American Express, PayPal, and TWINT (Switzerland). All card payments are processed securely by Stripe. We do not store your card details.<\/div><\/div>\n      <div class=\"acc-item\"><button class=\"acc-trigger\" onclick=\"cwFaq(this)\">Can I change or cancel my order?<span class=\"acc-icon\">+<\/span><\/button><div class=\"acc-body\">Please contact us immediately at <a href=\"mailto:info@concentric-watch.com\">info@concentric-watch.com<\/a> if you need to change or cancel your order. We can make changes before dispatch. Once the watch has been shipped, the standard return process applies.<\/div><\/div>\n      <div class=\"acc-item\"><button class=\"acc-trigger\" onclick=\"cwFaq(this)\">Are prices shown in CHF with VAT included?<span class=\"acc-icon\">+<\/span><\/button><div class=\"acc-body\">Yes. All prices are in Swiss Francs (CHF) and include applicable Swiss VAT. International customers may be subject to local import duties \u2014 these are the responsibility of the buyer.<\/div><\/div>\n    <\/div>\n\n    <div class=\"faq-cat\">\n      <div class=\"faq-cat-title\">Shipping &amp; Delivery<\/div>\n      <div class=\"acc-item\"><button class=\"acc-trigger\" onclick=\"cwFaq(this)\">How long does delivery take?<span class=\"acc-icon\">+<\/span><\/button><div class=\"acc-body\">Switzerland: 3\u20135 business days (Standard, free) or 1\u20132 days (Priority, CHF 9). International: 5\u201310 business days via DHL Express (CHF 19). We dispatch within 1\u20132 business days of your order.<\/div><\/div>\n      <div class=\"acc-item\"><button class=\"acc-trigger\" onclick=\"cwFaq(this)\">Do you ship internationally?<span class=\"acc-icon\">+<\/span><\/button><div class=\"acc-body\">Yes \u2014 we ship worldwide. International orders are shipped via DHL Express with tracking. Import duties and taxes are the responsibility of the recipient and vary by country.<\/div><\/div>\n      <div class=\"acc-item\"><button class=\"acc-trigger\" onclick=\"cwFaq(this)\">What packaging does my watch come in?<span class=\"acc-icon\">+<\/span><\/button><div class=\"acc-body\">Every CONCENTRIC watch is shipped in our signature gift box with a printed booklet about the brand and the dial. Gift packaging is included with every order at no extra cost.<\/div><\/div>\n    <\/div>\n\n    <div class=\"faq-cat\">\n      <div class=\"faq-cat-title\">Returns &amp; Warranty<\/div>\n      <div class=\"acc-item\"><button class=\"acc-trigger\" onclick=\"cwFaq(this)\">What is your return policy?<span class=\"acc-icon\">+<\/span><\/button><div class=\"acc-body\">We offer a 30-day return window from the date of delivery. The watch must be in unworn condition, in its original packaging. See our full <a href=\"\/de\/returns\/\">Returns &amp; Terms page<\/a> for details.<\/div><\/div>\n      <div class=\"acc-item\"><button class=\"acc-trigger\" onclick=\"cwFaq(this)\">What warranty do you offer?<span class=\"acc-icon\">+<\/span><\/button><div class=\"acc-body\">All CONCENTRIC watches carry a <strong>2-year manufacturer&#8217;s warranty<\/strong> covering movement defects. The warranty does not cover normal wear, water damage, or accidental damage.<\/div><\/div>\n    <\/div>\n\n    <div class=\"faq-cta\">\n      <p>Still have a question? We&#8217;re happy to help.<\/p>\n      <a href=\"\/de\/contact\/\" class=\"btn-contact\">Contact Us<\/a>\n    <\/div>\n  <\/div>\n  <footer class=\"footer\">\n    <div class=\"footer-brand\">\n      <div style=\"display:flex;align-items:center;gap:8px\"><svg width=\"22\" height=\"22\" viewbox=\"0 0 28 28\" fill=\"none\"><circle cx=\"14\" cy=\"14\" r=\"12\" stroke=\"#B83434\" stroke-width=\"2\" fill=\"none\" stroke-dasharray=\"28 50\"\/><circle cx=\"14\" cy=\"14\" r=\"8\" stroke=\"#1E468A\" stroke-width=\"2\" fill=\"none\" stroke-dasharray=\"20 36\"\/><circle cx=\"14\" cy=\"14\" r=\"4\" stroke=\"#1E6A46\" stroke-width=\"2\" fill=\"none\"\/><\/svg><span style=\"font-size:12px;letter-spacing:2px;text-transform:uppercase;color:#aaa\">konzentrische Uhr<\/span><\/div>\n      <p>Each Unique \u00b7 Basel, Switzerland<br>Swiss Design \u00b7 Miyota Movement<\/p>\n    <\/div>\n    <div><h4>Gesch\u00e4ft<\/h4><a href=\"\/de\/product-category\/automatic-wristwatches-for-men-automatic-wristwatches-for-men\/\">41mm Automatik<\/a><a href=\"\/de\/product-category\/bunte-quarz-modedamen-uhren\/\">Damen 36mm<\/a><a href=\"\/de\/product-category\/best-museum-watches-under-500-museum-watches\/\">Museumsuhren<\/a><a href=\"\/de\/product-category\/colorful-nylon-watch-bands-boxes\/\">Zubeh\u00f6r<\/a><\/div>\n    <div><h4>Brand<\/h4><a href=\"\/de\/about\/\">Geschichte<\/a><a href=\"\/de\/dial-styles\/\">Die Zifferblattstile<\/a><a href=\"\/de\/blog\/\">Presse<\/a><\/div>\n    <div><h4>Support<\/h4><a href=\"\/de\/contact\/\">Kontakt<\/a><a href=\"\/de\/returns\/\">R\u00fccksendungen<\/a><a href=\"\/de\/faq\/\">FAQ<\/a><a href=\"\/de\/v8-cart\/\">Cart<\/a><\/div>\n    <div><h4>Legal<\/h4><a href=\"\/de\/impressum\/\">Impressum<\/a><a href=\"\/de\/privacy-policy\/\">Datenschutzrichtlinie<\/a><a href=\"\/de\/returns\/\">Bedingungen<\/a><\/div>\n  <\/footer>\n  <div class=\"footer-bottom\"><p>\u00a9 2026 Concentric-Watch \u00b7 Basel \u00b7 Switzerland<\/p><p>Swiss Design \u00b7 Not Swiss Made<\/p><\/div>\n<\/div>\n<script>\nfunction cwFaq(btn){\n  var body = btn.nextElementSibling;\n  var icon = btn.querySelector('.acc-icon');\n  var isOpen = body.classList.contains('open');\n  body.classList.toggle('open');\n  if(icon) icon.textContent = isOpen ? '+' : '\u2212';\n}\n<\/script>","protected":false},"excerpt":{"rendered":"<p>concentric-watch Shop 41mm Auto Ladies 36mm Museum Accessories Cart (0) E D F Home\/FAQ Frequently asked questions FAQ Everything you need to know about our watches, orders, and delivery. Can&#8217;t find what you&#8217;re looking for? Contact us. The Watches What makes each CONCENTRIC dial unique?+ Each dial is generated individually using Daniel Schulthess&#8217;s proprietary software &hellip;<\/p>","protected":false},"author":25,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"elementor_canvas","meta":{"_angie_page":false,"footnotes":""},"class_list":["post-4469","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.8 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>All About CONCENTRIC Watches: Features, Facts &amp; FAQ<\/title>\n<meta name=\"description\" content=\"All about Concentric Watches: explore our exclusive pieces, materials, shipping options, and answers to your most common questions.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/concentric-watch.com\/de\/faq\/\" \/>\n<meta property=\"og:locale\" content=\"de_DE\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"All About CONCENTRIC Watches: Features, Facts &amp; FAQ\" \/>\n<meta property=\"og:description\" content=\"All about Concentric Watches: explore our exclusive pieces, materials, shipping options, and answers to your most common questions.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/concentric-watch.com\/de\/faq\/\" \/>\n<meta property=\"og:site_name\" content=\"Concentric Watches - 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